Store Policy
Customer Care
Our customers are the reason we love what we do! We strive to make your experience special and unique.
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Special dietary needs can be accommodated because everyone should enjoy cotton candy, popcorn and snow cones! Give us a call and we will make it work.
If you are not satisfied with our product or service, we will replace the item or issue a refund. We advice that all food products be left inside of their package until ready to be served.
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DELIVERY
Cotton Candy, popcorn and balloons are sensitive to heat, humidity and moisture. If the recipient of a delivery is not home and the sender chooses to leave product at the door step the sender understands the order may be damaged or destroyed. Customers have the option to pick up the order from our Bastrop location or pay for a second delivery attempt. Please provide clear instructions for delivery and available times recipient can receive their order.
Privacy & Safety
Texas Twister uses secure third-party banking to verify payment. We do not collect data or share customer information. We may contact users after their purchase is completed successfully to ensure quality.
Our user’s privacy is of the highest importance. We will not use, share or give any information without customer consent prior.
Wholesale Inquiries
Texas Twister products are sold in some stores and festivals. Please inquire about adding products to your business!
Give us a call about fund-raising events for non-profits, Churches and schools!
501C Organizations are offered Concessions at no cost and a donation of 30% of the profits made at the event (Example: Product Sale Price - Business Cost = Profit > 30% to Sponsor).
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EVENTS SERVICES:
Most event require a 50% deposit to secure the date (industry standard).
Booking 12 - 6 Months before event date requires 25% down to hold the event date.
Booking 6 Months before the event date requires a 50% deposit to hold the event date or the 25% balance remainder of the 12 -6 month deposit.
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CANCELLATIONS:
Deposits become non-refundable 1 month prior to the original booking date. Re-scheduling or transferring the deposit to another person/party is the best option.
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payment - Square and WIX
Texas Twister
Cotton Candy
&
Concessions
Sales: (512) 364-3521
Events:(512) 629-3292
info@texastwister.com
Hours:
Mon. - Fri. 10am - 10pm
Sat. - Sun. 11am -8pm
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Delivery:
Bastrop Area: $10
Austin Area $20
Character Delivery $10
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Pick-up:
977 HWY 71
Bastrop, TX. 78602
